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Feedback & Complaints

Your feedback
helps us improve.

We take all feedback seriously. Whether it's a compliment, a suggestion, or a formal complaint, we want to hear from you. All submissions are reviewed by our clinical governance team.

For urgent clinical concerns, please contact your assigned nurse directly or call 1300 160 342.

Taking it further

We would like the chance to put things right first. If you are not happy with our response, you can raise your concern with an external body:

  • For concerns about a health practitioner, contact AHPRA (the Australian Health Practitioner Regulation Agency).
  • For privacy concerns, contact the OAIC (the Office of the Australian Information Commissioner).
  • For other concerns, contact the health complaints body in your state or territory.