Transparent fees, with
Medicare made clear.
Session fees vary by discipline. Medicare rebates may be available for eligible services where the practitioner type, referral, care plan and MBS item requirements are met. Below is what each session costs and the pathway that may apply.
Fees by service and Medicare pathway
Medicare rebates may be available for eligible services where the practitioner type, referral, care plan and MBS item requirements are met. Some services are private and do not attract a Medicare rebate.
Your first step
- Medicare pathway
- No Medicare pathway needed
- Referral / care plan
- No referral or care plan required to book.
Complimentary — your nurse-led intake is free of charge.
Therapy & mental health
- Medicare pathway
- Better Access
- Referral / care plan
- GP Mental Health Treatment Plan (MHTP).
A Medicare rebate may be available under Better Access where the referral, care plan and MBS item requirements are met.
- Medicare pathway
- Better Access
- Referral / care plan
- GP Mental Health Treatment Plan (MHTP).
A Medicare rebate may be available under Better Access for Accredited Mental Health Social Workers where requirements are met.
- Medicare pathway
- Private service
- Referral / care plan
- No referral or care plan required.
A private service — counselling does not generally attract a Medicare rebate.
Allied health
- Medicare pathway
- Better Access (mental-health OT) or Chronic Disease Management (other OT)
- Referral / care plan
- GP Mental Health Treatment Plan (MHTP) for mental-health-focused OT, or a Chronic Disease Management (CDM) plan for other OT.
A Medicare rebate may be available where the relevant referral or care plan and MBS item requirements are met.
- Medicare pathway
- Chronic Disease Management or Eating Disorder plan
- Referral / care plan
- GP Chronic Disease Management (CDM) referral or an Eating Disorder Management Plan.
A Medicare rebate may be available under a CDM or Eating Disorder plan where requirements are met. Not available under a Mental Health Treatment Plan.
Care coordination
- Medicare pathway
- Private or specific funded arrangements
- Referral / care plan
- Eligibility confirmed with your nurse before booking.
Standard Better Access rebates do not apply to care coordination. It may be available privately or under specific funded arrangements.
The right care plan depends on your clinician: this may be a GP Mental Health Treatment Plan (MHTP), a Chronic Disease Management (CDM) referral or an Eating Disorder Management Plan. Your nurse will confirm what applies to you before booking.
We also welcome self-funded clients. We are not a registered NDIS provider, though we can work with Plan-managed and Self-managed NDIS participants, and we welcome DVA-funded clients and people with private health extras. What you can claim depends on your NDIS plan type and supports, your DVA referral or approval pathway, and your private health insurer and level of cover. Please confirm with your funder or your nurse before booking.
Questions about fees and rebates
The practical things people most want to know about cost and Medicare before booking.
Medicare rebates may be available for eligible services where the practitioner type, referral, care plan and MBS item requirements are met. Where a rebate applies, your out-of-pocket cost is the difference between our session fee and the rebate. Some services are private and do not attract a Medicare rebate. Your nurse will confirm what's eligible during intake.
No referral or care plan is required to book your nurse-led intake. A GP Mental Health Treatment Plan (MHTP), a Chronic Disease Management (CDM) referral or an Eating Disorder Management Plan is only needed if you'd like Medicare rebates on eligible sessions that follow.
Where a Medicare rebate applies, your out-of-pocket cost is our session fee minus the rebate. The exact figures depend on the MBS item and your eligibility, so your nurse will confirm what applies to you before booking.
We welcome self-funded clients, people with private health extras, DVA-funded clients, and Plan-managed and Self-managed NDIS participants. We are not a registered NDIS provider. What you can claim depends on your insurer and level of cover, your DVA referral or approval pathway, and your NDIS plan type and supports. Please confirm with your funder or your nurse before booking.
