We direct your care.
You keep your time.
Book a consultation with a qualified Australian practitioner, from anywhere. Therapy, counselling, nutrition, OT, care coordination and more. Secure video or phone, 7 days a week.
Everyday healthcare,
delivered to your screen.
Therapy, counselling, nutrition, occupational therapy and more. Nurse-led mental health telehealth with registered and accredited practitioners, Australia-wide.
Four steps to care that fits your day.
Book, consult, and walk away with a plan. No waiting rooms, no commute.
Share your reason for the consultation, medical history and current medications so your practitioner has the context to help. All information is stored securely under the Privacy Act 1988.
A qualified Australian practitioner will see you on a secure video or phone call. No waiting rooms, no commute, no sitting in traffic.
Healthcare built around
your actual life
CareDirect Telehealth delivers accessible, high-quality mental health care through a connected, multidisciplinary model. Care. Connected. Coordinated.
Clear answers on telehealth,
Medicare, and your health.
A multi-disciplinary team,
vetted and ready to help
Every CareDirect clinician is a qualified Australian practitioner, fully insured, and working under Australian clinical governance standards. Our team includes AHPRA-registered psychologists, occupational therapists and dietitians, AASW-accredited mental health social workers, credentialled mental health nurses, and qualified counsellors with relevant professional membership.
Frequently asked questions
Everything you need to know about getting started with CareDirect.
No. You can book a CareDirect consultation directly, no referral required. A GP Mental Health Treatment Plan, CDM referral or Eating Disorder Management Plan is only needed if you'd like Medicare rebates on psychology, social work, occupational therapy or dietetics sessions.
Medicare rebates may be available for eligible services where the practitioner type, referral, care plan and MBS item requirements are met. Some services are private and do not attract a Medicare rebate. Psychologists, Accredited Mental Health Social Workers and mental-health Occupational Therapists work under Better Access, which needs a GP Mental Health Treatment Plan (MHTP). Dietitians work under a Chronic Disease Management (CDM) referral or an Eating Disorder Management Plan, not an MHTP. Your nurse will confirm which plan applies and your likely pathway during intake.
We ask for at least 24 hours' notice if you need to reschedule or cancel. Cancellations with less than 24 hours' notice may incur the full session fee. For NDIS participants, Short Notice Cancellation rules apply as outlined in your service agreement. If you join late, your session runs only for the time that remains in your booked slot. Arriving more than 10 minutes late may be treated as non-attendance and charged, with fair consideration given to genuine emergencies. If your own device or internet connection fails and the session cannot go ahead, the fee remains payable. If you wish to dispute a fee, you can raise it with us in writing within 14 days.
All consultations are conducted through encrypted video or phone. Your health information is handled under the Australian Privacy Principles and the Privacy Act 1988, and stored on secure, Australian-hosted systems.
Yes. CareDirect is a national telehealth provider offering services across all states and territories. Our team includes AHPRA-registered psychologists, occupational therapists and dietitians, AASW-accredited mental health social workers, credentialled mental health nurses, and qualified counsellors. All clinicians consult from Australia.
Timeframes vary based on clinician availability and your individual needs. After your initial contact, a nurse will reach out to you to begin the intake process. From there, your nurse will match you with the right clinician as quickly as possible.
We are not a registered NDIS provider. We can work with Plan-managed and Self-managed NDIS participants, and we welcome DVA-funded clients and people with private health extras. What you can claim depends on your NDIS plan type and supports, your DVA referral or approval pathway, and your private health insurer and level of cover. Please confirm with your funder or your nurse before booking.
